Working at Principality What's it really like?
Working with us
For a building society that’s been around for nearly 160 years, Principality remains firmly focussed on the future…
The right culture is crucial to the continued success of Principality Building Society. ‘We have a goal in mind’, says Sue Lane, Group HR Director, ‘and are looking for creative, passionate and customer-focused individuals to come on board and help us shape and define our future’
Principality is the UK’s sixth largest building society, with 53 branches and 18 agencies across Wales and over the border. It is a mutual building society, which means it’s owned by – and run for – the benefit of its 500,000 members: the savers and borrowers. Principality exists to help people prosper in their homes, at every stage of life. The Group’s principal strategy is focused on growing the Society.
Chief Executive Officer, Steve Hughes says: ‘Our dedicated colleagues throughout the group have our members and customers at the heart of everything they do. Building on our financial strength, we will seek to invest in our business and it will continue to be run for the benefit of our members’
As a business, Principality is keen to recruit talent individuals who are interested in joining a company in which they can really make a difference. Although the Society has been established for nearly 160 years, the society prides itself on a progressive culture, which encourages its employees to thrive. Principality is currently on an exciting transformative journey, with a strong vision of a brighter future with continued growth.
In addition to its customer facing roles in branch, Principality also recruits in all areas of the business whether it be Marketing, IT, HR or Customer Services.
Here’s what some of the Principality team had to see about their time with us…
‘I am proud to be able to play a part in the organisation that’s purpose led and committed to providing outstanding service. I’m part of an ambitious group that’s full of passionate people with the same values, pulling in the same direction’.
‘I started as a treasury risk analyst back in 2005 after graduating with a maths degree. I planned to stay for a year and then a ‘real job’ but it’s 2017 and I’m still here! Principality recognised my potential and supported me to obtain by Associate Corporate Treasurer qualification.
I also value the work/life balance that Principality support. When my first little boy was born back in 2012 my full time working pattern no longer suited my lifestyle. I applied to work compressed hours and Principality accepted. Having those Friday’s at home to catch up on household jobs meant I could really enjoy the weekend with my family’.
‘I’ve been at the Society for around 18 months now, and I feel more at home here than I have at any other job I’ve had, the best thing (besides my great colleagues) is the value-led culture. In Complaints Team, we’re constantly asking ‘what’s the right thing to do?’ – Whether it’s a technical decision, a moral quandary, or the timing of a coffee round!
I think that all of the people who work here are genuinely proud to be a custodian of a 160 year old institution, and have a real desire to do the right thing – for each other, and for our customers’.
‘I had heard that Principality was a great place to work and that has proved to be the case as I was made to feel welcome from Day 1.
Although I’ve only been with the company a relatively short time, I can’t believe how much variety I have had in my work. Being a Project Manager here means being responsible for the end to end delivery of all types of projects. I have learned so much about technical implementation, working alongside the IT teams to deliver regulatory change, as well as some really innovative training solutions.
There’s going to be lots of exciting projects coming up, and whilst many will be challenging, I know I have a great bunch of people around me, who feel the same way as me about where we want to go. Watch this space!’
‘Principality operates like a family run organisation with each person going the extra mile to help each other and put the customer at the heart of what we do.
We push the envelope for service level and customer quality and this is echoed through our yearly results and it truly is the people that work here, that make it such a fantastic place to work.
‘Principality operates like a family run organisation with each person going the extra mile to help each other and put the customer at the heart of what we do and this is echoed through our yearly results.
There are some brilliant changes being worked on which will have a big impact on how we do things and how we can improve our service for our customers. We really are putting the customer at the forefront of these changes to make their experience even better for the future’.
Current vacancies Check out what opportunities are available right now.
- 6th largest UK building society
- A mutual building society, owned by and run for the benefit of our 500,000 members
- Over 150 years' experience
- Taking care of over £9 billion of our customers' assets
- Members can access a Member Rewards page featuring competitions, discounts and more.