Missing Account

Can't view all your accounts?

There are several reasons why you may not be able to see all your accounts online. Please choose an option below to get further assistance into resolving this.

  • Yes
  • No

Have you funded your eSaver or eISA account by cheque or direct credit, which enables us to verify your linked account?

You would have received a secure message from us confirming receipt of your deposit.

  • Yes
  • No

When registering for Your Account, there may be several reasons why you're unable to view all your Principality accounts online.

We need to investigate why you're unable to view all your accounts. To allow us to do this, we need some information from you first.

Please complete this short form and return it to us using the freepost address provided.

Is your direct credit or cheque showing in your eSaver or eISA account on “Your Account”?

The credit is not showing in my account

This might be because your credit is still being processed. When processing is complete and the direct credit shows in your account, you should then be able to see all your Principality accounts.

The credit is showing in my account but I still can’t see all my Principality accounts

Please complete this short form and return it to us, using the freepost address provided.

Which type of account do you hold?

(More than one option may apply to you)

If you have an eSaver and/or an eISA account and you are NOT transferring your ISA to this account

You need to activate your account by making your opening deposit. You can do this by making a bank transfer/direct credit or by sending us a cheque.

Please note that your transfer or cheque must be from the bank account you named in your application. If you use a different account, your payment will be returned to you.

By transfer 
To make a transfer from your linked account to Principality, you will need to quote the following details:
Bank account number: 90653535
Sort code 20 18 15
Reference - quote your eSaver/eISA account number

By cheque 
Make your cheque payable to Principality, followed by your name, e.g. 'Principality [Title Firstname Surname]"
Please write your eSaver/eISA account number on the reverse of the cheque.

If you have an eISA account and you are transferring another ISA to this account

Your account credit will show on “Your Account” when we have received the ISA transfer in from your ISA provider.

If you have not yet sent us your ISA transfer form, please complete and return to us. You will need to complete a separate form for each ISA you are transferring in.

If your ISA transfer is showing on your eISA account but you still cannot see all your Principality accounts, please complete this short form and return it to us, using the freepost address provided.

Please note: If we asked you for ID when you opened your eSaver or eISA account and you have not yet sent this, you will not be able to see your accounts.