Your Views Matter
As the sixth largest building society in the UK, we put our Members & customers at the heart of everything we do. We use customer feedback to develop and improve our products and services so that we are able to deliver the best possible service to our customers.
We conduct a number of surveys through Maze, our customer feedback tool, customers are asked to complete a Maze survey online following an appointment or call with our customer facing staff , and the feedback given allows us to monitor customers’ experience across our distribution channels.
Panel members are regularly invited to give feedback on new products, services or on draft communications to help us understand whether these offerings/communications would work for our audiences. This is usually via an online survey but sometimes is face to face or on the phone.
Our Members Forum is comprised of a small group of up to 12 selected Members who meet with colleagues quarterly to give feedback on new initiatives and advise on future plans. For more information on the role of the Members Forum, or if you are interested in becoming a part of it, visit our Member Forum page.
Annual General Meeting
Our AGM is an annual event where our Members to vote on the key issues around the management of the Society, and voice any of their concerns to our Board, who are all attend attendance the meeting to report back on the performance of their respective business areas.
We hold two Talk-Back events across Wales, per year, for Members particularly those who are unable to attend the AGM - to hear about our business performance and to have their say on anything they have strong views on. These events are attended by some of our Executive team.
- 6th largest UK building society
- A mutual building society, owned by and run for the benefit of our 500,000 members
- Over 160 years' experience
- Taking care of over £10 billion of our customers' assets
- Members can access a Member Rewards page featuring competitions, discounts and more.
Principality. Where home matters.