Service Updates

Page last updated: 1:20pm 15/09/2020

Current branch and contact centre opening times

Coronavirus Updates

As the impact of coronavirus continues to be felt across the UK, the ongoing support and safety of our Members and Colleagues is our priority. This means we’ve made some updates to our opening hours:


Update: Following the recent announcement by the First Minister, we ask all customers visiting our branches to wear protective masks on entering the branch. Staff will be adhering to this guidance too and social distancing will be in effect as normal. You can find out more about guidance on face coverings on the government website.

Our Caerphilly and Blackwood branches are still open to help our Members.

Savings and Mortgage appointments

To help ensure the safety of both our Members and colleagues, we will offer these either in-branch, using our video technology, or via telephone. Please contact your local branch who can help you with your requirements.  

We offer many of our services by phone and online. To avoid leaving your home, you can contact your local branch directly or call our Contact Centre on 0330 333 4000. 

We will continue to monitor the situation closely and there have been circumstances where we have needed to temporarily reduce the number of colleagues available, or close branches. We aren’t taking this decision lightly, and will try to ensure and disruption is kept to a minimum.  Find your local branch here.

Our branch opening times as follows:

Monday – Friday

Morning opening - 9:30am-1:30pm

Closed – 1.30pm – 2pm

Afternoon Opening - 2pm – 4pm

Saturdays – Closed

The exception to these opening times are:


Monday, Tuesday, Thursday and Friday –

Morning Opening - 9.30am – 1.30pm,

Closed 1.30pm- 2pm

Afternoon Opening - 2pm – 4pm

Wednesday 9.30am – 1.30pm

Saturday – Closed


Monday – Friday – 10am – 3pm

Saturday – Closed

Read more about our response to Coronavirus.

Contact Centre:

Our Contact Centre will also be open between 9am – 5pm, Monday to Friday, and 9am – 1pm, Saturday

Incoming and Outgoing Mail:

We are working hard to ensure our mail is distributed across the business, however there may be some small delays in service as we continue to experience high volumes of mail and requests. Please be assured we are working to process any requests and to keep you updated.

For updates to Royal Mail’s service, please visit the Royal Mail Coronavirus page.   

  • 6th largest UK building society
  • A mutual building society, owned by and run for the benefit of our 500,000 members
  • Over 160 years' experience
  • Taking care of over £10 billion of our customers' assets
  • Members can access a Member Rewards page featuring competitions, discounts and more.

Customer help and support

Whatever the problem, we are here to help. If you find yourself having trouble managing your financial affairs, all issues will be resolved as quickly as possible and we are on hand throughout to help. Please don’t ignore the problem. See more here. 

Keeping you safe online

It’s very important that you, our Members, continue to stay safe online. Be aware that some criminals are exploiting coronavirus to trick people into sharing personal or financial information. Visit our page Keeping you safe online to find out more.

Principality. Where home matters.