Information for solicitors and conveyancers

Certificate of Title submission in good time for completion

We require at least 3 working days notice of the completion date to enable payment to be set up.

For cases where the reference start with ‘M’, you should complete the electronic version of the Certificate of Title (COT) in your online Smoove portal. If you do not have access to the portal, or if you need support with completing the electronic certificate of title, please contact our panel managers Smoove technology for assistance on 01844 390821 or LPMteam@hellosmoove.com.

For cases that are not submitted through the Smoove portal, the Certificate of Title can be emailed to completions@principality.co.uk. You will then receive an automated response confirming receipt of the COT, which gives you reassurance that the funds will be sent in time for completion.

What if completion is delayed?

If completion is delayed, but will occur within two working days of receipt of funds you don’t need to inform us.

If completion is delayed beyond two working days of issue, please send the funds back electronically. Funds must be returned after two days regardless of the expiry date within the Mortgage offer.

Please note that completion must take place on or before the date the offer expires. If you require a further extension, please contact us via the following email address completions@principality.co.uk with the following information:

• Estimated completion date
• Reason for extension

If you need to return the advance

To return funds by CHAPS please use the following details:

• Bank – Barclays
• Sort code – 201823
• Account – 70653497

It’s important that you quote the mortgage reference in your payment. Without this information, there may be a delay to your request, or your payment may be returned to you.

How do I join your panel

If you wish to be considered for our panel, please use the following link to Smoove technology: LPMteam@hellosmoove.com.

Smoove manage our panel of solicitors and licenced conveyancers and all registration queries are dealt by them. Smoove can be contacted on 01844 390821.

Requesting a redemption

You should send your redemption request to mortgageadministrationteam@principality.co.uk.

If redemption is due within the next 5 working days please call us on the number given below.

Payments should be made by CHAPS or Direct Credit quoting the redemption reference number, which can be found on the redemption statement.

Our bank details are as follows:

• Bank - Barclays
• Sort code – 201823
• Account number - 10595071

It’s important that you quote the redemption reference in your payment. Without this information, there may be a delay to your request, or your payment may be returned to you.

Early Repayment Charges

Early Repayment Charges will only be waived if the following criteria are met:

• Simultaneous completion occurs
• The new loan amount is higher or equivalent to the loan amount on the redeeming mortgage
• The new loan has retained the mortgage product of the mortgage being redeemed

If you require further information please call us on the number given below.