Member Forum

Our Member Forum is a small group of up to 12 Members who meet quarterly with colleagues, to comment on key issues, share their thoughts regarding the business and act as the collective voice for our 500,000 Members.

Interested in getting involved?

It's an exciting time to join our Forum as we're currently on a group wide transformation journey that will see our technology and customer offerings updated and enhanced. As a Forum Member, you will have an integral role in helping to shape the future of our Society for the benefit of our Members, voicing any thoughts or concerns regarding  our products and Society initiatives to help us make the right decision. Note: The Forum does not make business or policy decisions.  

How does it work? 

  • Attend a quarterly meeting with key stakeholders from Principality Building Society including the Marketing Director, and contribute with constructive, informed input
  • Attend our AGM and Member Talkback events through the year to listen to and collate Member feedback
  • Ensure that you meet other Members through the year to understand their views
  • Review industry issues and keep up-to-date with competitor products and industry developments 
  • Be committed to spending a minimum of two years as Forum Member

Poppy Evans

Robert Sanger

Poppy Evans

I have been both a saver and a borrower with Principality for many years, so I understand what it's like to be on both sides of this industry; I would like to use this experience to aid the Member Forum and give my honest views as an ordinary customer.

After university, I worked for many years as an industrial buyer so I have a strong business background which I hope to put to good use during the Forum meetings. I have two children who both left university with large student loans, so I hope I can give advice on matters such as these.

I have lived near Pontyclun for 34 years and in my spare time I ride my horses, spending about eight hours a week in the beautiful Welsh countryside; horses are my passion and they keep me fit and happy.

Both of my children now work in London and I'm immensely proud of them. My advice to them is to always be brave and never give up.

Robert Sanger

I am Welsh, a native of Cardiff and have recently retired and moved to North West Wales after working in Brussels for the past 27 years. I am a great supporter of the mutual Building Society model and having had accounts with Principality for many years I was interested to see how the business worked from the inside. I have now been part of the Member Forum for almost four years and have learned a great deal about the way the Society conducts its business. 

I have a comprehensive knowledge of different banking and general financial practices having lived in continental Europe for many years. Coming from a family of accountants and bookkeepers I have sound numeracy skills. I also have language skills having lived in both French and Flemish speaking communities in Belgium. In addition, I have a wide experience of different committees and forums and their procedures and have organised and been a member of various workshops and seminars dealing with educational and financial topics over many years.

I am an avid reader and also enjoy films and theatre in my spare time. I am most proud of my family. I have been married for 43 years and have 3 children who have done well academically and now lead their own lives.

Janem Jones

Alan Pierce

Janem Jones

I grew up in the Swansea Valley and on the borders of Carmarthenshire. My early education was spent at a local grammar school and from there, I attended the University College of Wales in Aberystwyth where I graduated with a BA Honours in Welsh. I then went on to teach in two grammar schools, before spending 11 years as a university lecturer and administrator.

I have always had an interest in Law and after teaching I got the necessary qualifications and became a Solicitor. Later, I became a partner and subsequently senior partner in my own firm. Upon retirement from full time work, I now find myself busier than ever as a practising consultant solicitor for two firms in West Wales. My main area of practise is criminal law. In my spare time (which is almost negligible), I enjoy reading, walking and gardening. I also enjoy swimming, particularly in the sea when it is warm enough.

I have always been involved in and have a keen interest in financial matters. I have been a member of the Principality Building Society for a very long time. I am enthusiastic about being able to share my views on what I, as a lay person feel are important issues to different generations of savers and borrowers. It is refreshing that a building society with its roots in Wales takes the views of its members seriously.

Alan Pierce

As the Head Office of Principality and the majority of the branches are in South Wales, I want to try and make sure that customers in North Wales have a voice to represent them. I am a fluent Welsh speaker with a keen interest in bilingual service provision and want to ensure that the Society can conduct its business in the Welsh language with Welsh speaking customers.

I have 35 years’ experience working for the North Wales Police and for the last twenty five of these I worked as both a Fraud Squad Officer and an Accredited Financial Investigator. The Forum has exceeded my expectations as I have had the opportunity to express my views and be listened to by the Chief Executive and other senior members of staff.

I have lived in Conwy since 1986; have three wonderful children and a granddaughter I spend a lot of time with. I walk a lot especially in Anglesey and love to travel.

Claire Andrews

Claire Andrews

I moved to Wales in 2005 to attend university and have never left! 14 years on I am now a mortgage customer with Principality and live in central Cardiff.

After having worked with Principality in a previous role as a Service Design Consultant I was impressed by their commitment and genuine desire to support their members with their financial needs which seemed so refreshing for the financial sector.  After leaving consultancy and moving to a lecturer position at Cardiff Metropolitan University I was eager to stay engaged and support Principality by providing my opinion on their products, services and strategic plans.

My specific interests are in how Principality supports and engages a younger generation of people.  How they can attract audiences whose preferred interactions are through apps and emails whilst at the same time maintaining their branch presence and their excellent face-to-face customer service that their existing customers love them for.

How do I apply?

First of all, you need to:

  • Be a main Principality account holder
  • Have held an account for at least five years
  • Have a minimum balance of £100 in your account
  • Be committed & able to attend four Forum meetings each year


If you meet these requirements and would like the chance to join the Forum, just click on the link below:

Principality. Where home matters.