Service Updates

Page last updated: 16:30pm 22/06/2020

Current branch and contact centre opening times

Coronavirus Updates

As the impact of coronavirus continues to be felt across the UK, the ongoing support and safety of our Members and Colleagues is our priority. This means we’ve made some updates to our opening hours:


We are committed to giving you the best possible service at this challenging time. We’re really pleased to let you know that we have now increased our branch opening times as follows:

Monday – Friday

Morning opening - 9:30am-1:30pm

Closed – 1.30pm – 2pm

Afternoon Opening - 2pm – 4pm

Saturdays – Closed

The exception to these opening times are:


Monday, Tuesday, Thursday and Friday –

Morning Opening - 9.30am – 1.30pm,

Closed 1.30pm- 2pm

Afternoon Opening - 2pm – 4pm

Wednesday 9.30am – 1.30pm

Saturday – Closed


Monday – Friday – 10am – 3pm

Saturday – Closed

Recommended precautions such as social distancing, to minimise the spread of coronavirus have been introduced in branches and we ask that customers respect these.

We offer many of our services by phone and online. To avoid leaving your home, you can contact your local branch directly or call our contact centre on 0330 333 4000.

Contact Centre:

Our Contact Centre will also be open between 9am – 5pm, Monday to Friday, and 9am – 1pm, Saturday

  • We ask for your support in helping us support our most vulnerable Members, therefore if you are calling to request a mortgage payment holiday, please complete this form and we will get back to you as soon as we can.

Thank you for your ongoing support in this challenging time, and please keep safe.

Incoming and Outgoing Mail:

Our Registry colleagues are working hard to ensure our mail is distributed across the business, however due to the current working restrictions, there may be some small delays in service as we continue to experience high volumes of mail and requests. Please be assured we are working hard to process any requests and to keep you updated.

Royal Mail are also making some temporary changes to postal services which may cause some delays in the delivery of some items.

For updates to Royal Mail’s service, please visit:

Our branch opening hours:

  • Weekdays: 9.30am - 1.30pm 2pm - 4pm     
  • Saturday: Closed
  • Sunday: Closed

Our contact centre opening hours:

  • Weekdays: 9.00am - 5.00pm
  • Saturday: 9.00am - 1.00pm
  • Sunday: Closed

The following branches and agencies are currently closed - we apologise for the inconvenience:

Bargoed agency

  • Closed

  • 6th largest UK building society
  • A mutual building society, owned by and run for the benefit of our 500,000 members
  • Over 160 years' experience
  • Taking care of over £10 billion of our customers' assets
  • Members can access a Member Rewards page featuring competitions, discounts and more.

Customer help and support

Whatever the problem, we are here to help. If you find yourself having trouble managing your financial affairs, all issues will be resolved as quickly as possible and we are on hand throughout to help. Please don’t ignore the problem. See more here. 

Keeping you safe online

It’s very important that you, our Members, continue to stay safe online. Be aware that some criminals are exploiting coronavirus to trick people into sharing personal or financial information. Visit our page Keeping you safe online to find out more.

Principality. Where home matters.