Restarting your mortgage payments

Payments by direct debit

If you are happy with the amounts and payment date outlined in the letter we’ve sent you and you make your monthly payments by Direct Debit, you don’t need to do anything. Your new monthly amount will be automatically collected by us.

However, if you cancelled your Direct Debit instruction with your bank, you will need to:

Option 1: Complete and return the Mortgage Direct Debit Mandate we sent with the letter and return it to

Principality Building Society,
PO Box 89,
Principality Buildings,
Queen Street,
Cardiff
CF10 1UA; or

Option 2: Call us on 0330 333 4000.

Please make sure your Direct Debit is in place before your mortgage payment date. This can take up to 10 working days. If you are concerned that it will not arrive in time, please contact us on 0330 333 4000.

Payments by other methods

If you make your monthly payments by standing order, please contact your bank to amend the payment amount. Unfortunately, we cannot change your standing order on your behalf.

If you make your monthly payments by electronic transfer, please ensure your new payment is completed by the date stated in your letter.

Principality. Where home matters.