Book a branch appointment 

At Principality, our First Home Steps account is there to help you get into your first home. You can use this account alongside other schemes, like Help to Buy or Lifetime ISA and to help you build your deposit. You can also visit our First Home Steps section for helpful tips on the home buying process.

To help ensure the safety of both our Members and colleagues, unfortunately we are unable to offer appointments during the England lockdown. Depending on the guidance available at the time, we will aim to re-book all appointments for our branches in England, to take place after 3rd December.

Our branches and agencies in Wales are now offering appointments.

Opening Hours

Branches - there will be no change to opening hours for any of our branches in England and Wales.

Agencies - please check our branch finder for updates to changes to some of our agency opening hours.

We ask all customers visiting our branches or agencies to wear protective masks on entering. Following a review of the government guidance, all Principality colleagues will wear a face covering when in the banking hall, any public area or behind a counter not protected by a Perspex screen. Social distancing will be in effect as normal.


  • 6th largest UK building society
  • A mutual building society, owned by and run for the benefit of our 500,000 members
  • Over 160 years' experience
  • Taking care of over £10 billion of our customers' assets
  • Members can access a Member Rewards page featuring competitions, discounts and more.

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Principality. Where home matters.