Important security reminder for your online accounts

It's vital to keep your password and account details safe and never share them with anyone. Don't be taken in by apps offering to show you all your accounts in one place, particularly if they ask for your passwords.


Important security reminder

It is very important to protect your online passwords and account details. Never share your account details or passwords with anyone.

This includes any apps or computer programmes that offer to help you manage your money or accounts online. If they start asking you for your passwords, be very suspicious and log off at once.

Remember, once someone has your logon credentials they can then do anything to your account that you might do – including withdrawing or transferring your money.

The terms and conditions of our online account state that:

“It is your responsibility to ensure that your logon details (which are part of your Payment Instrument) are kept safe and secure at all times. If you disclose these details to a third party (whether intentionally or unintentionally) you may be liable for any fraudulent activity on your Internet Account.”

You should always take care when setting up a new password. We've taken the advice below from Get Safe Online, the UK government’s preferred online security advice channel. Visit for more useful and practical advice on how to protect yourself, your computers and your mobile devices against fraud, identity theft, viruses and many other possible problems.

Choosing a secure password


  • Choose a password with a combination of upper and lower case letters, numbers and keyboard symbols such as @ # $ % ^ & * ( ) _ +. (for example SP1D3Rm@n – a variation of spiderman, with letters, numbers, upper and lower case). However, be aware that some of these punctuation marks may be difficult to enter on foreign keyboards.
  • Choose a password containing at least eight characters. However, longer passwords are harder for criminals to guess or break.

Do not use the following as passwords:

  • Your username, actual name or business name.
  • Family members’ or pets’ names.
  • Your or family birthdays.
  • Favourite sports team or other words easy to work out with a little background knowledge.
  • The word ‘password’.
  • Numerical sequences.
  • A commonplace dictionary word, which could be cracked by common hacking programs.
  • When choosing numerical passcodes or PINs, do not use ascending or descending numbers (for example 4321 or 12345), duplicated numbers (such as 1111) or easily recognisable keypad patterns (such as 14789 or 2580).
Looking after your password

Looking after your passwords:

  • Never disclose your passwords to anyone else. If you think that someone else knows your password, change it immediately.
  • Don't enter your password when others can see what you are typing.
  • Change your passwords regularly.
  • Use a different password for every website. If you have only one password, a criminal simply has to break it to gain access to everything.
  • Don’t recycle passwords (for example password2, password3).
  • If you must write passwords down in order to remember them, make sure they are meaningless to, and unusable by, other people by writing them in code (substituting the characters in your password with others that you can remember, or easily work out).
  • Do not send your password, PIN number or personal details by email. No reputable firm will ask you to do this.