THIS SITE IS FOR THE USE OF PRINCIPALITY REGISTERED MORTGAGE INTERMEDIARIES ONLY AND IS NOT INTENDED FOR PUBLIC OR CUSTOMER USE

Service update

We’re sorry for any inconvenience if you’re trying to contact us at the moment, we're currently experiencing an extremely high volume of calls into our Intermediary team and we’re working hard to resolve this delay. For our lending criteria, service levels and MSO registrations, please use the resources available on our website. Please only call the Intermediary Support Team if absolutely necessary.

COVID-19:
On March 31st the Mortgage Payment Holiday scheme ended, although payment holidays or extensions arranged before 31st March will remain in place for the duration of the agreed term. For information on how we’re supporting you and your customers through COVID-19, please visit our coronavirus FAQ webpage.

Stamp Duty Holiday Scheme:
The Stamp Duty Holiday scheme ends on June 30th 2021. For more information on the scheme, please visit the Welsh Government and UK Government websites for Wales and England respectively.

This information was updated on Monday 17th May at 9am.

Speed to offer

18 Days

During April 2021 our speed to offer was 18 days.


Underwriting

Wed 12th May

We are currently working on documents in MSO dated Wednesday 11th May.


Principality. Where home matters.