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Whether you email us, write to us, telephone our Customer Contact Centre in Cardiff or send us a secure message from Your Account, you'll find it easy to contact us

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> Contact Us

Contact Centre (Calls to this number are part of inclusive minutes from mobile and landline packages):

0330 333 4000

If you're calling from abroad, you may wish to use:

029 2038 2000

Contact Centre Opening Hours:

Time Days of the week
Mon - Fri 8:00am - 8:00pm
Sat 9:00am - 1:00pm
Sun Closed

If you'd like to request a telephone appointment:

Call back form

Find a branch

Our branches are located across Wales and the borders

Find a branch near me

Online contact form

Use this form to contact us by email. Because email is not a secure form of communication, please don't use it for account specific queries. If your query is account specific or of a complex or urgent nature, please telephone us on one of the numbers above.

Online contact form


You can write to us at:

Principality Building Society
PO Box 89
Principality Buildings
Queen Street
Cardiff CF10 1UA

Or you can write to us at your local branch.


To help us maintain our service and security standards, telephone calls may be monitored or recorded. Your personal details may be used by Principality Building Society to contact you about your application.

Principality Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, reference number 155998.