Cysylltwch â Ni

Service update

Following the recent announcement by the First Minister, our branches in Wales will be providing a counter service, available for deposits and withdrawals only from Monday 26th October.

There will be no change to opening hours for any of our branches in Wales or England. 

We ask all customers visiting our branches to wear protective masks on entering the branch. Following a review of the guidance all Principality colleagues will wear a face covering when in the banking hall, any public area or behind a counter not protected by a Perspex screen. Social distancing will be in effect as normal.

For more information on what we’re doing to support Members through COVID-19, please visit our dedicated hub.

If you have not yet applied for a Mortgage Payment Holiday or have a question about an existing Payment Holiday, please use our Mortgage Payment Holiday form.

Last updated 11am 22/10/2020


Whether you email us, write to us, telephone our Customer Contact Centre or send us a secure message from Your Account, you'll find it easy to contact us.

You can reach us:
Monday - Friday 9:00am - 5:00pm
Saturday 9:00am - 1:00pm

General Enquiries

We’re excited to offer a brand new live chat service which is a quick and convenient way for you to ask general questions. We’re unable to assist with account specific queries through chat at the moment, but watch this space!


Keep an eye out for the ‘Live Chat’ button, which will appear when a team member is available.

If you'd rather talk to us by telephone 0330 333 4000*
New Mortgage Enquiries 0330 333 4002*
Renewing your rate on your existing Mortgage 0330 333 4030*
Arrears or if you are in financial difficulties 0330 333 4020**

To help us maintain our service and security standards, telephone calls may be monitored or recorded. 

*Calls to this number are part of inclusive minutes from mobile and landline packages

**Arrears are only open Monday - Friday, 9am - 5pm. 

If you're calling from abroad, you may wish to use 029 2038 2000.

Principality. Lle mae cartref yn bwysig.