Principality Intermediaries makes more possible with business team changes
In this article
About the changes
Principality Intermediaries announces changes to its business development team to enhance support to mortgage intermediaries.
Keen to maintain their exceptional customer service standards in a period of record-breaking mortgage growth, they have allocated additional business development manager support across several key regions, including the North of England, North Wales, North West England and the Welsh Borders.
Below is a summary of the update to intermediaries support team**.
|
Postcodes |
Field BDM |
Telephone BDM |
|---|---|---|
| CV, DE, LE, LN, NG, NN, PE & SK | Calum Strong | Joanna Walters |
| BA, BS, DT, DY, EX, GL, OX, PL, SN, TA, TQ, TR, WR & WV | Cara Thompson | Anouk Hammond |
| AL, CB, CM, CO, HP, IP, LU, MK, NR, SG, SL & SS | Carly Scholes | Tanya Jones |
| CH, CW, L, LL, M, ST, SY, TF, WA & WN | Dafydd Pritchard | Chris Jeacott |
| BH, GU, PO, SO & SP | Geoff Edmunds | Helene Hughes |
| BD, DN, HD, HG, HU, HX, LS, OL, S, WF & YO | James Whitford | Joanna Walters |
| CF, HR, LD, NP & SA | Jo Silcox | Georgina Myhill |
| BN, BR, CR, CT, DA, E, EC, EN, HA, IG, KT, ME, N, NW, RH, RM, SE, SM, SW, TN, TW, UB, W, WC & WD | Melissa Burke | Anouk Hammond |
| BB, BL, CA, DH, DL, FY, LA, NE, PR, SR & TS | Naomi Joseph | Tanya Jones |
| B & WS | Peter Caldicott | Helene Hughes |
| New Build | Niki Willacott | Helene Hughes |
Feedback from the latest bi-annual consultation with over 400 brokers* indicates that Principality’s commitment to excellent service is working. Respondents reported that flexibility and flexible solutions, speed of service and range of products are seen as the Society’s main selling points.
The Society also won the What Mortgage Award for Best Building Society for Customer Service for the 8th year running in 2025.
A word from our National Intermediary Manager, Helen Lewis
“In 2025, we’re focussed on continuing to provide a stand-out service to our mortgage brokers. We know that speed of service and access to decision makers will help make that happen which is why we’ve committed to providing more support.”
*IFF Research (July 2025)
** Table updated Wednesday 13th August
- Broker news
