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As Wales’ largest building society, we now have more than 70 branches and agencies across Wales and the Borders. That means you’ll never be too far away from a friendly face.

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Please note: We're really pleased to let you know we have increased our opening hours, please refer to the message at the bottom of the page for more information.


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Our branches and agencies are located across Wales and the Borders.

Visiting your local branch

Update: Following the recent announcements, branches and agencies are now providing a normal service, including appointments from Monday 22nd March.

There are no changes to opening hours for any of our branches in Wales or England.  

We ask all customers visiting our branches or agencies to wear protective masks on entering. Following a review of the government guidance, all Principality colleagues will wear a face covering when in the banking hall, any public area or behind a counter not protected by a Perspex screen. Social distancing will be in effect as normal. 

You can find out more about guidance on face coverings on the government website

Treharris Agency:

We are sorry to tell you that our Treharris partner agency, Weathersby Estate Agents, has decided to close their operation as of 4 February 2021. These circumstances are unfortunately beyond our control, but we’re grateful to the staff for their support over the past eight years. 

This means from 5 February 2021, Members who use our Treharris agency will need to visit another Principality branch to make any face-to-face transactions. 

Your nearest Principality branch 

You’ll be assured of the same friendly hello and helpful service from your nearest local branch which is in Blackwood, you can find us at 129 High Street, Blackwood, NP12 1AB, telephone number: 01495 224687.

In our branches:

Branches and agencies are now offering appointments from Monday 22nd March. 

Alternatively, we offer many of our services by phone and online. To avoid leaving your home, you can contact your local branch directly or call our Contact Centre on 0330 333 4000.

Our branch opening times are as follows:

Monday – Friday

Morning opening - 9:30am-1:30pm

Closed – 1:30pm – 2pm

Afternoon Opening - 2pm – 4pm

Saturdays – Closed

The exception to these opening times are:


Monday, Tuesday, Thursday and Friday –

Morning Opening - 9:30am – 1:30pm,

Closed 1:30pm- 2pm

Afternoon Opening - 2pm – 4pm

Wednesday 9:30am – 1:30pm

Saturday – Closed


Monday – Friday – 10am – 3pm

Saturday – Closed 


Monday - Friday 

Morning opening - 9:30am-1:30pm

Closed – 1:30pm – 2pm

Afternoon Opening - 2pm – 4pm

Saturdays – 9:30am - 12:30pm

Read more about our response to Coronavirus

Principality. Where home matters.