Request an Appointment at Branch

Following the recent announcements, branches and agencies are now providing a normal service, including appointments from Monday 22nd March.

There are no changes to opening hours for any of our branches in Wales or England. 

We ask all customers visiting our branches to wear protective masks on entering the branch. Following a review of the guidance all Principality colleagues will wear a face covering when in the banking hall, any public area or behind a counter not protected by a Perspex screen. Social distancing will be in effect as normal.

You can find out more about guidance on face coverings on the government website.

In our branches:

Branches and agencies are now offering appointments from Monday 22nd March.

Alternatively, we offer many of our services by phone and online. To avoid leaving your home, you can contact your local branch directly or call our Contact Centre on 0330 333 4000.


For more information visit our contact us page or our FAQs.

You can reach us:
Monday - Friday 9am - 5:00pm
Saturday 9:00am - 1:00pm

Please complete the form below to request an appointment at one of our branches. We will get back to you in 3 working days.

You should not include account specific information in the form below. For account specific queries you should:

If your query is of a complex or urgent nature, please call us on one of the numbers given on the Contact Us page.

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For your protection, any information we take from you will be held in accordance with our Privacy Policy. You have the right to access your information at any time. You can request further details by contacting our Data Protection Officer at Principality House, Queen Street, Cardiff. Read our Privacy Policy, which provides further details on how we use your information.

Principality. Where home matters.