Request an Appointment at Branch

Following the recent announcement by the First Minister, we ask all customers visiting our branches to wear protective masks on entering the branch. Staff will be adhering to this guidance too and social distancing will be in effect as normal. You can find out more about guidance on face coverings on the government website.

Our Caerphilly and Blackwood branches are still open to help our Members.

Savings and Mortgage appointments

To help ensure the safety of both our Members and colleagues, we will offer these either in-branch, using our video technology, or via telephone. Please contact your local branch who can help you with your requirements. 

We offer many of our services by phone and online. To avoid leaving your home, you can contact your local branch directly or call our Contact Centre on 0330 333 4000.

We will continue to monitor the situation closely and there have been circumstances where we have needed to temporarily reduce the number of colleagues available, or close branches. We aren’t taking this decision lightly, and will try to ensure and disruption is kept to a minimum.  Find your local branch here.

Please complete the form below to request an appointment at one of our branches. We will get back to you in 3 working days.

You should not include account specific information in the form below. For account specific queries you should:

If your query is of a complex or urgent nature, please call us on one of the numbers given on the Contact Us page.

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Principality. Where home matters.