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Enquiries about Your Account

Existing customers can get in touch by logging in and sending a secure message.

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Other ways to get in touch

Mon to Fri: 9am - 5pm
Saturday: 9am - 1pm

General enquiries:
0330 333 4000 *

New mortgage enquiries:
0330 333 4002 *

Renewing the rate on your existing mortgage:
0330 333 4030 *
You may be able to switch your mortgage deal online.

Arrears or if you are in financial difficulties:
0330 333 4020 *
Monday to Friday: 9am - 5pm only

You can find out more by visiting our Customer Support pages.

*Calls to this number are part of inclusive minutes from mobile and landline packages.

If you're calling from abroad, you may wish to use +44 (0)29 2038 2000.

To help us maintain our service and security standards, telephone calls may be monitored or recorded.

Online Form
If you have a general enquiry you can get in touch by completing our Contact Us Form.

You can write to us at:

Principality Building Society
Principality Buildings
PO Box 89
Queen Street
Cardiff
CF10 1UA

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In branch

We have more than 65 branches and agencies across Wales and the Borders. That means you’ll never be too far away from a friendly face.

Use our Branch Finder to find a branch near you.

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