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You can update your contact details online, if you have set up an online profile. Select ‘View personal details’ from the ‘Your details’ menu and follow the instructions. If you've been a Principality customer for less than 3 months, you may also need to send us one form of address identification. 

 

If you don’t have an online profile, you can visit a branch or give us a call on 0330 333 4000.  

 

To update your name, you can either write to us at the address below or visit your local branch or agency.  We’ll need to see the original change of name document. This could be your: 

  • Marriage Certificate 
  • Decree Absolute 
  • Change of Name Deed (Deed Poll) 

If you also have a Principality savings account, please remember to bring your passbook if you visit us in branch. 

 

Write to us: Principality Building Society, PO Box 89, Queen Street, Cardiff, CF10 1UA.

You can update your contact details online, if you have set up an online profile. Select ‘View personal details’ from the ‘Your details’ menu and follow the instructions. If you've been a Principality customer for less than 3 months, you may also need to send us one form of address identification. 

 

If you don’t have an online profile, you can visit a branch or give us a call on 0330 333 4000.  

 

To update your name, you can either write to us using the address below or  visit your local branch or agency.  We’ll need to see the original change of name document. This could be your: 

  • Marriage Certificate 
  • Decree Absolute 
  • Change of Name Deed (Deed Poll) 

If you’re coming into a branch, please also bring your passbook. 

 

Write to us: Principality Building Society, PO Box 89, Queen Street, Cardiff, CF10 1UA.

Where possible, we can arrange to contact you at set times of day (within our opening hours). 

Let us know your preferred contact times. 

To change your direct debit details either: 

There are a few ways you can arrange to make an overpayment: 

  • Set up a standing order.
  • Make a payment over the phone.
  • By cash or cheque at any of our branches.
  • Post a cheque to us.
  • Online bank transfer. 

If you make an overpayment directly from your bank, use these details: 

Personal account: Your name as it appears on your mortgage account
Account Number: 90653535 
Sort Code: 20-18-23 
Reference: Your unique Principality mortgage account number (excluding any dashes)

Download our mortgage terms and conditions to understand the conditions of our mortgages. 

You can also download our mortgage product terms for important details about your mortgage.

Your mortgage statement

When you receive a mortgage statement depends on the type of mortgage you have.  

  • If your interest is charged daily, we’ll send you a statement each year on the anniversary of your completion date.  
  • If your interest is charged annually, we’ll send you a statement each January.  
  • If you have a flexible mortgage, we’ll send you a statement every six months.   

Mortgage redemption statements

If you’re remortgaging, or want to pay your mortgage off in full, you may need a redemption statement. It’s a document which tells you how much you have left to pay on your mortgage, including any interest due and any fees. You can request a redemption statement in a few ways: 

You may need a certificate of mortgage interest (MIRAS 5) for tax purposes. It gives details of the interest charged to your mortgage account during the previous tax year. Please note that we cannot produce a certificate of mortgage interest for tax paid until the relevant tax year has ended.  
 
Call us on 0330 333 4000 if you need a certificate of mortgage interest. 

There are three different ways to repay your mortgage. 
 

  • Repayment: Your monthly payments are made up partly of capital (the sum you’ve borrowed) and partly of interest (the monthly interest on the sum you’ve borrowed). Provided all payments are made on time, the loan is repaid at the end of the mortgage term. 
     
  • Interest only: Your monthly payments contribute to paying off only the monthly interest on the sum you’ve borrowed. This means you won’t be paying off the ‘capital’ (the sum you’ve borrowed) during the term of your mortgage, so at the end of the mortgage term the amount you initially borrowed will still be owed in full. As a borrower you take full responsibility for ensuring that the loan is repaid at the end of the term. This is often achieved by having some sort of investment that, when mature, pays off the initial amount you borrowed. 
     
  • Repayment/Interest only split: A mix of the above two mortgage payment types; part of your mortgage would be on a repayment basis and part of your mortgage would be on an interest only basis. 

You can book a no-obligation mortgage appointment in a few ways.