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If your monthly payment changes as a result of a change to the Bank of England Bank Rate, we’ll write to you with the details. 

 

  • If you pay by direct debit: we’ll automatically collect your new monthly amount on the payment date shown in your letter.  
  • If you pay by standing order: contact your bank to amend your standing order amount from the date your new monthly payment is due. We can’t change your standing order on your behalf.  
  • If you pay by cash or cheque: please change your payment to the new amount from the date the payment is due.  

If you have any questions or concerns about SVR please contact us. 

Let’s fight fraud together. We do everything we can to protect you from fraudsters and keep your money safe. 

You can find the details about how we keep your information safe in our online security policy. 

We also have lots of tips so you can protect yourself from fraud and report any unusual activity. 

 

We’ve partnered with Vita, a UK based Independent Protection Specialist. Read more about Vita.  

Vita offer expert advice and have access to the 'whole of market', which means they will provide you with advice on a range of home insurance, life insurance and protection plans that could help to provide for you and your family’s financial future. 

We’d love to help you remortgage to us. You can browse our deals, speak to an advisor, and even begin your application online. Just take a look at our pages about getting a Principality mortgage. 

There are a few ways you can apply for a mortgage with us.  

Our contact centre is open Monday to Friday 9:30am - 5pm and Saturday 9am - 1pm. We have branches across Wales and the borders. Find your local branch. 

Everyone's circumstances are different, so some of these options may not be suitable for you. We'll always let you know what impact each option would have to you, including what your payments could change to after the support ends. You will need to meet our criteria for some of the solutions we have available. And while we can offer solutions, we cannot provide you with independent advice on your mortgage and your finances. 

You’ll find more information on our pages about how we can help with mortgage repayments and how we support the Government’s Mortgage Charter.

We might be able to support you by:  

Stopping your payments for a short period 
Your mortgage balance won't decrease, and interest will continue to be charged. When the payment deferral ends, your monthly payment will increase to make sure you still finish your mortgage on time and make up for the missed payments. 

 

Temporarily changing your mortgage to interest only 
This will lower your monthly payments but your mortgage balance won't decrease during that time. When the temporary interest only period ends and your account is changed back to repayment, your new payments will be higher than they previously were. 

 

Extending the time you have to repay your mortgage temporarily 
This could reduce your payments for the agreed period of time. This approach would allow you to continue to pay both the interest and capital of your mortgage, but with lower monthly payments. When this ends, your monthly payment could increase, as you'll have less time to pay it back. 

 

An arrangement to repay any missed payments 
If you have missed payments and you’re now able to repay these, we could come to an arrangement. You’d pay your normal monthly payment, plus an additional amount towards the missed payments every month. 

 

Changing your Principality mortgage products: 
If your product has come to an end or is ending, you might be able to change your Principality mortgage product to lower your interest rate; even if you have missed payments. If you’ve missed any mortgage payments you won't be able to do this online; you’ll need to contact our Mortgage Team on 0330 333 4000.  

We have a responsibility to verify your identity when you are opening a savings account. Like all other UK banks and building societies, we must do everything we can to help prevent financial crime and money laundering. 

You can update your contact details online, if you have set up an online profile. Select ‘View personal details’ from the ‘Your details’ menu and follow the instructions. If you've been a Principality customer for less than 3 months, you may also need to send us one form of address identification. 

 

If you don’t have an online profile, you can visit a branch or give us a call on 0330 333 4000.  

 

To update your name, you can either write to us using the address below or  visit your local branch or agency.  We’ll need to see the original change of name document. This could be your: 

  • Marriage Certificate 
  • Decree Absolute 
  • Change of Name Deed (Deed Poll) 

If you’re coming into a branch, please also bring your passbook. 

 

Write to us: Principality Building Society, PO Box 89, Queen Street, Cardiff, CF10 1UA.

You can request your closing balance in one of two ways: 

We want you to feel comfortable at our branches. So we offer a range of accessibility features like: 

  • wheelchair access 
  • audio induction loops 
  • private rooms 
  • longer appointment times 
  • accommodations for service animals 

Use our branch finder to find local branches and check their accessibility features. 

 

Let us know if you need us to do any of these things to make your experience smoother: 

Change speech to text: Text relay offers text-to-speech and speech-to-text translation services for customers. 

Help if you lip read: We can make an effort to slow down and sound out our words.  

Talk to another person about your account: You can nominate someone to speak to us about your account on your behalf.  

Make appointments longer: We can make your appointments longer, so there’s no pressure to rush.