Information for solicitors and conveyancers

This page contains supporting information for legal practitioners carrying out conveyancing work for Principality customers.

Below you can find details of the Society's requirements regarding investigation of title, registration and mortgage redemptions.

Release of advance funds

Release of advance

We will release advance monies via CHAPS transfer to your nominated bank account as stated on the Certificate of Title (COT). You can help us in this matter by ensuring that your bank details are always fully completed on the COT.

I need to change the bank details on the COT

If you find that your bank details on the COT are no longer valid, you can change them by sending a letter on headed paper and signed by a Solicitors Regulation Authority (SRA) approved manager, confirming the correct details.

You should email this to us at the following address:

Certificate of title

Certificate of Title submission in good time for completion

We require at least 3 working days notice of the completion date to enable payment to be set up.

For cases where the reference start with ‘M’, you should complete the electronic version of the Certificate of Title (COT) in your online Smoove portal. If you do not have access to the portal, or if you need support with completing the electronic certificate of title, please contact our panel managers Smoove technology for assistance on 01844 390821 or

For cases that are not submitted through the Smoove portal, the Certificate of Title can be emailed to You will then receive an automated response confirming receipt of the COT, which gives you reassurance that the funds will be sent in time for completion.

What if completion is delayed?

If completion is delayed, but will occur within two working days of receipt of funds you don’t need to inform us.

If completion is delayed beyond two working days of issue, please send the funds back electronically. Funds must be returned after two days regardless of the expiry date within the Mortgage offer.

Please note that completion must take place on or before the date the offer expires. If you require a further extension, please contact us via the following email address with the following information:

  • Estimated completion date
  • Reason for extension
Return of advance funds

If you need to return the advance

To return funds by CHAPS please use the following details:

  • Bank – Barclays
  • Sort code – 201823
  • Account – 70653497

It’s important that you quote the mortgage reference in your payment. Without this information, there may be a delay to your request, or your payment may be returned to you.

Panel management

How do I join your panel

If you wish to be considered for our panel, please use the following link to Smoove technology:

Smoove manage our panel of solicitors and licenced conveyancers and all registration queries are dealt by them. Smoove can be contacted on 01844 390821.

Redemption requests

Requesting a redemption

You should send your redemption request to

If redemption is due within the next 5 working days please call us on the number given below.

Payments should be made by CHAPS or Direct Credit quoting the redemption reference number, which can be found on the redemption statement.

Our bank details are as follows:

  • Bank - Barclays
  • Sort code – 201823
  • Account number - 10595071

It’s important that you quote the redemption reference in your payment. Without this information, there may be a delay to your request, or your payment may be returned to you.

Early Repayment Charges

Early Repayment Charges will only be waived if the following criteria are met:

  • Simultaneous completion occurs
  • The new loan amount is higher or equivalent to the loan amount on the redeeming mortgage
  • The new loan has retained the mortgage product of the mortgage being redeemed

If you require further information please call us on the number given below.

Contact the team

The above information should answer most of your queries but, if you need to contact the team, you can call us on 0330 333 4029

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