Request an Appointment at Branch
Following the recent announcements by the Welsh First Minister and UK Prime Minister, our branches will be providing a counter service, available for deposits and withdrawals only.
We ask all customers visiting our branches to wear protective masks on entering the branch. Following a review of the guidance all Principality colleagues will wear a face covering when in the banking hall, any public area or behind a counter not protected by a Perspex screen. Social distancing will be in effect as normal.
You can find out more about guidance on face coverings on the government website.
In our branches:
To help ensure the safety of both our Members and colleagues, during lockdown we will be unable to offer branch appointments. We will aim to re-book all appointments booked during this period when safe to do so, depending on the guidance available at the time.
We offer many of our services by phone and online. To avoid leaving your home, you can contact your local branch directly or call our Contact Centre on 0330 333 4000.
You can reach us:
Monday - Friday 9am - 5:00pm
Saturday 9:00am - 1:00pm
Please complete the form below to request an appointment at one of our branches. We will get back to you in 3 working days.
You should not include account specific information in the form below. For account specific queries you should:
- Send a secure message from Your Account. Click here to log in or register.
- Call us or request a callback to discuss your query.
- Visit one of our branches.
If your query is of a complex or urgent nature, please call us on one of the numbers given on the Contact Us page.
We can help
Principality. Where home matters.