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As Wales’ largest building society, we now have more than 70 branches and agencies across Wales and the Borders. That means you’ll never be too far away from a friendly face.

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Please note: We're really pleased to let you know we have increased our opening hours, please refer to the message at the bottom of the page for more information.


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Our branches and agencies are located across Wales and the Borders.

Visiting your local branch

Update: Following the recent announcement by the First Minister, we ask all customers visiting our branches to wear protective masks on entering the branch. Staff will be adhering to this guidance too and social distancing will be in effect as normal. You can find out more about guidance on face coverings on the government website.

Our Caerphilly and Blackwood branches are still open to help our Members.

Savings and Mortgage appointments

To help ensure the safety of both our Members and colleagues, we will offer these either in-branch, using our video technology, or via telephone. Please contact your local branch who can help you with your requirements.  

We offer many of our services by phone and online. To avoid leaving your home, you can contact your local branch directly or call our Contact Centre on 0330 333 4000.

We will continue to monitor the situation closely and there have been circumstances where we have needed to temporarily reduce the number of colleagues available, or close branches. We aren’t taking this decision lightly, and will try to ensure and disruption is kept to a minimum.  

Our branch opening times are as follows:

Monday – Friday

Morning opening - 9:30am-1:30pm

Closed – 1.30pm – 2pm

Afternoon Opening - 2pm – 4pm

Saturdays – Closed

The exception to these opening times are:


Monday, Tuesday, Thursday and Friday –

Morning Opening - 9.30am – 1.30pm,

Closed 1.30pm- 2pm

Afternoon Opening - 2pm – 4pm

Wednesday 9.30am – 1.30pm

Saturday – Closed


Monday – Friday – 10am – 3pm

Saturday – Closed 

Read more about our response to Coronavirus

Principality. Where home matters.