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As Wales’ largest building society, we now have more than 70 branches and agencies across Wales and the Borders. That means you’ll never be too far away from a friendly face.

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Please note: We're really pleased to let you know we have increased our opening hours, please refer to the message at the bottom of the page for more information.


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Our branches and agencies are located across Wales and the Borders.

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At Principality Building Society, the health and wellbeing of our colleagues is our top priority. During the Summer of 2021, we’ve decided to close our branches and telephone lines on Saturdays that fall on bank holiday weekends to allow those colleagues the chance to enjoy them as much as everyone else.

This means that our branches and telephone contact centre will be closed on Saturday, May 29th, and Saturday, August 28th, in addition to the Bank Holiday Monday of May 31st and August 30th.

Update: Following the recent announcements, branches and agencies are now providing a normal service, including appointments.

Our branch opening hours have changed from 5th June 2021; please use our branch finder for further information about your local branch.

We ask all customers visiting our branches or agencies to wear protective masks on entering. Following a review of the government guidance, all Principality colleagues will wear a face covering when in the banking hall, any public area or behind a counter not protected by a Perspex screen. Social distancing will be in effect as normal. 

You can find out more about guidance on face coverings on the government website

Alternatively, we offer many of our services by phone and online. To avoid leaving your home, you can contact your local branch directly or call our Contact Centre on 0330 333 4000.

Read more about our response to Coronavirus

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