Image showing members of Principality intermediary team

16 January 2020

Principality ranked as a top lender for underwriting services

Principality Building Society has been named as a top lender for aspects of its underwriting and lending services, following independent research of brokers.

Among users, the Society ranked top for having access to someone with underwriting knowledge and using common sense on decisions, against 14 other lenders in the UK. 

Conducted by independent research company Savanta, the survey interviewed over 300 intermediary establishments during September to December 2019, including 101 establishments who had placed a case with Principality over the last quarter. The mutual also scored above average for ‘overall performance’, as well as scoring highly for its prompt processing of applications, sticking to decisions in principle and for ease of uploading additional information when processing a case.

Helen Lewis, National Development Manager, Principality Intermediaries said:
“We are delighted to be ranked so highly for our underwriting and lending decision services by customers. The research has shown that brokers really appreciate having access to our underwriting team, which makes us stand out from other lenders. Our intermediary team has also expanded across the UK and we have invested in broker support to enhance the service we provide to brokers.”

Kate Turner, Savanta said:
“Underwriting service is critical in driving overall intermediary satisfaction with a lender. Being able to access someone with underwriting knowledge and showing common sense in making underwriting decisions are clearly aspects that Principality performs well to meet intermediary needs and help drive up overall performance scores.”

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Published: 16/01/2020

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