Thanks to our customers we were voted winner of the What Mortgage Award for best building society customer service for the 6th year in a row. Whether you’re buying your first home, looking to switch the rate on your Principality mortgage, or moving your mortgage to us to look after – we’re here to help.

Click on the section below that best describes where you are in your home journey, and find useful information to help you through the process.

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I'm thinking about buying my first home

Are you saving up for your first home, or ready to speak to someone about a mortgage? We’ve created useful guides and articles, a savings account and an app to help you through the process of buying your first home.

Visit our First Home Steps hub

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I’m looking for a new mortgage

Whether you're moving your mortgage to us, moving house or interested in buying a property to let, we’ve got mortgage to suit your needs.

View our mortgage range

Buy to let mortgages - a purse, a wallet and some keys in a bowl

I’ve already got a mortgage with Principality

Do you need help with your current mortgage with us? Whether you’re looking to switch your mortgage deal, borrow more or your having difficulties with your monthly payments, we’re here to help.

Visit our existing customers hub

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I'm thinking about selling my home

Selling your home can be a complicated process. We’ve created useful guides, articles and checklists to help you through the process.

Get more information on selling your home

  • 6th largest UK building society
  • A mutual building society, owned by and run for the benefit of our 500,000 members
  • Over 160 years' experience
  • Taking care of over £12 billion of our customers' assets
  • Members can access a Member Rewards page featuring competitions, discounts and more.


Ukraine flag in the shape of a heartAs part of our commitment to supporting our communities, any Principality mortgage customers considering opening their homes to Ukraine refugees as part of the ‘Homes for Ukraine’ government scheme, can be reassured that we will make this process as straightforward as possible and we will not place any unnecessary obstacles in your way.

All that we ask of our customers is that those who are accepted as refugee sponsors let us know when this is approved, as well as remaining aware of the latest guidance being shared by the UK Government, via the Homes for Ukraine sponsorship webpage, which will be developing further over the next few weeks. For further information, visit our page on the Ukraine crisis.

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