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Important information about Home Insurance

Our contract with provider and underwriter, Liverpool Victoria (LV=) has come to an end and we no longer offer new home insurance policies to our Members through (LV=).

Understanding the importance of home insurance to our Members, we will be looking to introduce new insurance opportunities in the future.

Existing LV= Customers

If you have an existing home insurance policy with LV=, there is no change to the service you will receive from LV= and no change to your policy.

Ahead of your renewal date, which can be found in your policy documents, LV= will be in touch as normal. 

Contact numbers

To make a claim

Call 0330 678 5004

Monday to Friday: 8am – 8pm

Saturday: 8am – 4pm

Emergency claims: Open 24 hours a day 7 days a week

For questions regarding your existing policy contact LV= directly

Call 0330 678 5180

Monday to Thursday: 8am - 8pm

Friday: 8am - 6pm

Saturday: 9am - 5pm

Sunday and bank holidays: Closed

Other useful contact numbers

Home emergency: 0330 678 5246. Open 24 hours a day 7 days a week.

Legal expenses: 0330 678 5245. Open 24 hours a day 7 days a week.

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