Member Rewards FAQs

Member Rewards - FAQs

What are Member Rewards?

Member Rewards is our way of saying thank you and offers Members the chance to start enjoying benefits such as priority ticket access to selected events at Principality Stadium, 15% discount at the WRU online shop, exclusive competitions and automatic entry into all of our unmissable prize draws. 

Can the benefits be accessed any other way?

No, the benefits are only available online through the Member Rewards page in Your Account. The core benefits that we are launching with can only be accessed online which is why the page is hosted on our website.

If you’d like help in registering for Your Account or accessing your Member Rewards page, call us on 0330 333 4000.

Why do I need to give permission for people to contact me to access some of my benefits?

We will need to pass your details across to relevant third parties so that they can contact you with relevant information and instructions on how to use your Member Rewards.

We also want to keep you up to date with any competitions and reward updates that will be available on the page so you don’t miss anything.

Wiil I receive marketing materials from third parties?

You are giving us permission to contact you about future Principality Member Rewards and competitions. Third parties will only contact you when it’s related to your Member Rewards.

If however you are already opted in to receive information from those third parties, you will continue to receive the current level of information from them.

Why do I need Welsh Rugby Union (WRU) log in details?

Once you have activated your Member Rewards, the WRU will email you with instructions on how to activate your ticketing account with them. This will happen before the next priority ticket opportunity. You'll need this account and log in details every time you wish to purchase tickets this way.

I've completed the form but have had no e-mail from the Welsh Rugby Union (WRU).

Before the next priority ticket opportunity, the WRU will email you asking you to activate your ticketing account with them. This is so you can purchase priority tickets with them when they are available.

I'm already a Welsh Rugby Union (WRU) account holder, do I still need to complete the form?

Yes, because by completing the form, you are giving us permission to pass your details to relevant third parties, in order to offer and administer Member Rewards.

The Member Rewards page appeared in my account and then disappeared?

The Member Rewards page is only available to Principality Reward Members. Since you last accessed the Member Rewards page, you may have lost ‘Reward Member’ status. A Principality Reward Member is:

  • A person aged 18 or over who has a share investment, a savings or a mortgage loan with the Society over £100. 
  • If the customer does not qualify as a Member, the page will not appear in Your Account.

This page will only appear in Your Account when you are a qualifying Reward Member.

Why does the page currently just have Principality Stadium related benefits?

We are very proud of our partnership and wanted to share with our Members benefits they can receive from it. Over time we plan to add more benefits to the page that aren’t just related to Principality Stadium. 

Once you’ve activated your Member Rewards, you’ll be notified every time something new is added to the Member Rewards page.

 

Priority ticket - FAQs

How will you contact me to let me know tickets are released?

You will receive an e-mail from the WRU to let you know which event you can apply for tickets and the time frame that you will have to apply.

How long until I know whether I have been successful in applying for priority tickets?

The timeframe will vary from event to event, however it will be clear in your application e-mail how long the window is open for and the date you will be told whether you have been successful.

How many tickets can I apply for?

The maximum number of tickets will vary by event and will be clear to you when applying.

Which events can I apply for tickets?

You’ll be notified by e-mail every time we have tickets for our Reward Members to apply for. We will aim to inform you of the events as soon as possible so that you are aware what’s coming up.

I haven't received any information on priority ticket access?

If you haven’t already, make sure you’ve activated your Member Rewards by completing the form on your Member Rewards page. You’ll then receive a confirmation e-mail from us. 

When tickets are released to Principality Reward Members, the WRU will email you asking you to activate your e-ticking account with them, you'll need these log in details every time you want to purchase priority tickets. The WRU will then email you with further instructions on how to apply for these tickets.

WRU online store discount - FAQs

How do I access my 15% discount at the WRU online store?

Your 15% discount code is included on your welcome email from us. Please save the email and keep the code safe as it will remain the same for all future purchases. To receive your 15% discount at the WRU online shop, all you need to do is enter this code at the checkout.

If the code is updated at any point, you will be notified via email of the new code.

 

I can't access my 15% discount at the WRU online store.

To receive your 15% discount at the WRU online shop, you'll need to use the discount code found on your activation email from Member Rewards which you should receive around two weeks after registering. This code will get updated regularly so please make sure you are using the most up to date code – you will be notified via email when there is a new code. Then, all you need to do is enter this code at the checkout for the discount to come off your purchase.

If there is still an issue, please contact 0330 333 4000 so that we can look into this for you.

Can I receive my 15% discount on sale items?

No, the 15% will be applied to the original full price on the item(s).

I have an issue with my order?

You may want to visit the WRU website and contact them so that they can look into this for you.

Principality. Lle mae cartref yn bwysig.