Mae’ch Barn yn Bwysig

As the sixth largest building society in the UK, we put our Members & customers at the heart of everything we do. We use customer feedback to develop and improve our products and services so that we are able to deliver the best possible service to our customers.


Customer Satisfaction

We conduct a number of surveys through Maze, our customer feedback tool, customers are asked to complete a Maze survey online following an appointment or call with our customer facing staff, and the feedback given allows us to monitor customers’ experience across our distribution channels.

Research Panel

Research Panel PBS

Panel members are regularly invited to give feedback on new products, services or on draft communications to help us understand whether these offerings/communications would work for our audiences. This is usually via an online survey but sometimes is face to face or on the phone.


Member Forum

Member Forum

Our Members Forum is comprised of a small group of up to 12 selected Members who meet with colleagues quarterly to give feedback on new initiatives and advise on future plans. For more information on the role of the Members Forum, or if you are interested in becoming a part of it, visit our Member Forum page.


Annual General Meeting

Our AGM is an annual event where our Members to vote on the key issues around the management of the Society, and voice any of their concerns to our Board, who are all in attendance at the meeting to report back on the performance of their respective business areas. 

Talkback Events

We hold two Talkback events across Wales, per year, for Members particularly those who are unable to attend the AGM - to hear about our business performance and to have their say on anything they have strong views on. These events are attended by some of our Executive team. 

  • 6ed cymdeithas adeiladu fwyaf y DU
  • Cymdeithas adeiladu gydfuddiannol, sy’n eiddo i’n 500,000 o aelodau ac yn cael ei rhedeg er eu lles
  • Dros 160 mlynedd o brofiad
  • Gofalu am werth dros £10 biliwn o asedau ein cwsmeriaid
  • Gall Aelodau fynd at dudalen Gworau Aelodau sy’n cynnwys cystadlaethau, gostyngiadau a mwy.

Principality. Lle mae cartref yn bwysig.